Refund/Rescheduling Policy for AIDA Course & Session, Wraysbury Lake Session and Mermaid Classes:
For a full refund or to reschedule your course/session we require a minimum of 1 weeks’ notice prior to the course/session start date. If you cancel or ask to reschedule later than this then we will do our best to fill you space on the course and send you a partial refund minus 20% admin fee. If any course is cancelled by us for any reason, then you will receive a full refund or option to book onto the next available course.
Returns & Refund Eligibility for:
-Freediving London T-shirts, Freediving London Caps, Freediving London Beanies, unbranded neck weights and unbranded masks and snorkels.
We accept returns and issue refunds under the following conditions:
- A return request must be submitted within 7 days of receiving your order.
- Items must be unworn, unused, and undamaged.
- Items must be returned in their original condition, including any tags and original packaging.
- We reserve the right to refuse returns that show signs of wear, washing, alteration, or damage.
How to Request a Return
To initiate a return, please contact us within 7 days of receiving your items and include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return
If your return is approved, we will provide instructions on how to send the item(s) back.
Refund Process
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method.
- Please allow several business days for the refund to appear in your account, depending on your payment provider.
Shipping Costs
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and details so we can resolve the issue promptly.
Refunds/Returns of DeepHumans products purchased through our website:
- Items must be returned within 15 day from delivery
- Items must not have been used
- Customer may incure shipping fees
For Refunds/Returns of Alchemy products through our website please see the Alchemy policies:
https://alchemy.gr/pages/policies
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@freedivinglondon.co.uk and we will be in touch with a return postage address.
If you are returning items from a 3rd party company (Alchemy or DeepHumans) via our website then please refer to the relavent companies exchange, refund and return policies.
Need help?
Contact us at hello@freedivinglondon.co.uk for questions related to refunds and returns.